Refund policy

Printed just for you

Every hoodie is printed to order, so we can't accept returns or give refunds if you change your mind or order the wrong size. Please check the size guide on each product page before ordering. Our hoodies are an oversized fit, so size down if you want a closer fit.

Faulty, damaged or wrong item?

If your hoodie arrives misprinted, damaged, faulty, or isn't what you ordered, we'll make it right with a replacement or a refund. Email us at australianslang.admin@gmail.com as soon as possible, ideally within 7 days of delivery, with:

• your order number
• a photo of the problem
• a short description of what's wrong

Please don't send anything back unless we ask you to.

Lost parcels

If your order hasn't arrived within 3 weeks of ordering, let us know and we'll track it down. If it's been lost in transit, we'll replace it or refund you.

Cancellations

Printing starts soon after you order. If you need to cancel, email us straight away. We can cancel and refund in full as long as printing hasn't started.

Refunds

Approved refunds go back to your original payment method, usually within 10 business days. Your bank may take a few extra days to show it.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.